Digital customer portal for manufacturers –
Customer loyalty and satisfaction start with fast and efficient customer service. Transaction-Network offers you a digital customer portal that combines all the information and processes necessary for comprehensive customer service.
Our mission is to empower you to be digitally successful. With our digital platform, we want to support you in increasing your spare parts business, opening up new markets and driving digitalization in your company.
Learn more!
We would be happy to send you an information package by e-mail and give you an insight into how to turn your service into a business driver!
Digital Customer Portal –
The platform as a complete package
With Transaction-Network’s digital platform, you get a customer portal as a complete package: from the technical infrastructure, front-end applications, extensive functionalities for your after-sales service to our managed services. Our B2B customer portal is perfectly adapted to the needs of your customers and focuses on a unique customer experience.
The Frontends
With Transaction-Network’s platform, you get two frontend apps: The Customer App and the Manufacturer App. This enables both you as a manufacturer and your customers to access the platform.
The Customer App gives your customers easy, transparent 24/7 access to all information about machines, spare parts, orders and service cases. The Manufacturer App gives you, as a manufacturer, access to the platform and thus to all data across all your customers.
Holistic after-sales service
The functions on the platform are divided into individual modules – asset management, onlineshop, customer service and monitoring – and can be successively expanded and extended. The great added value lies in the very close interlinking of the individual modules. With Transaction-Network, you provide your customers and employees with all relevant service and spare parts information in one place.
Technical infrastructure
With our technical infrastructure, we enable digitization based on state-of-the-art technologies. We provide you with the backend based on a cloud native architecture, an API gateway for the easy connection of third-party applications, a comprehensive identity and access management, as well as the core of our platform, the data integration platform DataX.
Managed Services
The platform is provided as a SaaS solution, so as part of our managed services we also take care of the complete operation, maintenance, support, further development and security measures.
Learn more!
We would be happy to send you an information package by e-mail and give you an insight into how to turn your service into a business driver!
Digital customer portal for manufacturers –
Customer centricity next level
With a comprehensive and digital customer service you will meet the increasing customer demands. Young professionals today expect digital applications and inexperienced operators depend on simple information transfer. The solution is our digital B2B customer portal, which provides easy 24/7 access to all information.
Good customer service includes a whole range of services that need to be covered. This include topics such as information provision, fast spare parts supply, rapid processing of service requests and digital monitoring of machines. Our B2B customer portal bundles all these processes in our Asset Management, Onlineshop, Customer Service and Monitoring modules. In this way, your customers benefit from the functionalities of our modules:
24/7, digital
information
Machine overview and details, documentation, parts list incl. 2D/3D
Fast
Service
digital service requests, transparent service file, maintenance calendar
With our digital B2B customer portal, you won’t just be offering your customers a product in the future. You also offer a fast and efficient overall solution. You will become a trusted contact for your customers, who will also help ensure that everything runs smoothly. In this way, you deliver exactly what customers need in times of a shortage of skilled workers and demographic change.
Get an insight into the system!
We will be happy to give you insights into our system and guide you through the functionalities. We look forward to the exchange with you!
All advantages of our customer portal
at a glance
Modular structure for a
step-by-step transformation
in service
Maximum openness and
compatibility through
industry standards
Future potential
Ecosystem for the
service of tomorrow
Digital up to date through
state-of-the-art
technology
All-round carefree
package through our
managed services
Schnell, einfach, leistbar
durch unser
SaaS-Modell