The digital service file-
Optimal operation of your machines and systems requires optimal service and maintenance processes performed by your customers, the operators, and you as the manufacturer.
With our digital platform, we provide you with a tool with which you can work together with your customers on maintenance and service measures and thus, ensure higher performance and satisfaction of your customers.
Via our customer portal, your customers have access to all the service information they need, to a maintenance calendar for scheduling and documenting necessary maintenance and cleaning processes, and also the option of initiating a service request with you as the manufacturer directly via the portal. All measures are then recorded transparently for each machine in the service file.
Learn more!
We would be happy to send you an information package by e-mail and give you an insight into how to turn your service into a business driver!
Reduce service requests
through self-service capabilities
By dovetailing the individual modules on Transaction-Network, your customer has access to extensive information that is crucial in the event of maintenance and service. Relevant machine information, documentation, manuals, maintenance instructions and parts lists are made available to your customer via our Asset Management. The onlineshop provides your customer with the relevant information on prices, availability, order status and documents related to orders and quotations for required spare parts.
In addition to the simple and efficient handling of service requests, our primary approach is to significantly reduce the number of incoming service requests by providing your customer with this extensive information via the customer portal. Experience has shown that today you receive the majority of service requests because the customer needs information on spare parts, orders or documents such as 3D data or manuals. This need for information can already be covered to a large extent by a holistic after-sales platform, so that you will receive significantly fewer service requests in the future and thus, relieve your personnel resources in the service department.
Your Customer Service so far
Your Customer Service with Transaction-Network
Learn more!
We would be happy to send you an information package by e-mail and give you an insight into how to turn your service into a business driver!
Maintenance calendar, ticket system and service file –
Our service functions for your success
Via the machine details page, your customers can create a new maintenance job for the respective machine and thus, independently schedule, perform and document regular maintenance, cleaning and checkups on the machine.
Your customer can view an overview of all upcoming maintenance jobs in the maintenance calendar and thus keep track of all measures.
In addition, the customer has the option of initiating a service request directly with you as the manufacturer, which generates a service ticket. Your customer can communicate with you via the ticket system and view the current status of the service request at any time. All measures are documented transparently in the digital service file, which can be called up for each machine on the machine details page.
The added value of customer-oriented service processes
The benefits for your customers
The benefits for you as a manufacturer