Inspire customers through
Machine builders today are confronted with increased and changed customer requirements: The operators at the machines today belong to a younger digital generation and due to the shortage of skilled workers, the fluctuation among machine operators and service employees is very high.
This means that, on the one hand, simple solutions are needed for the rapid onboarding of your customers and service technicians and, on the other hand, your customers today are demanding more holistic support along the product lifecycle of your machine with the aim of ensuring the best possible performance.
In the past, the focus was on the machine; today, services around the machine are gaining in importance, and tomorrow, services around the entire production process will become crucial. As a machine manufacturer, you should therefore start thinking today about what you can offer in addition. What products and services can you offer your customers along the entire production process in the future?
For the latter, you need to build up an ecosystem for your customers and thus cooperation and collaboration between different parties in order to jointly ensure the greatest possible output. With Transaction-Network we create a possibility for you to build up this ecosystem for your customers on the basis of our platform.
Learn more!
We would be happy to send you an information package by e-mail and give you an insight into how to turn your service into a business driver!
Ecosystem in the manufacturing industry –
What we understand by this
An ecosystem is a complex network, a system of companies, organizations and other actors in which the focus is on close collaboration to create value, innovation and growth.
By an ecosystem in mechanical and plant engineering, we mean the cooperation of plant builders, machine builders, component manufacturers, manufacturers of materials and C-parts, service providers, and all other parties that can deliver decisive added value during the production process.
A functioning ecosystem requires the open exchange of information, close cooperation in processes, and access to markets and customers. If all players in the ecosystem are successful, the entire system can benefit from this success and grow together, reduce costs and significantly increase the customer experience.
Learn more!
We would be happy to send you an information package by e-mail and give you an insight into how to turn your service into a business driver!
How you as a machine builder
profit from our ecosystem
By creating a seamless customer experience and integrating different products and services, you can increase customer satisfaction. Your customers no longer have to migrate to other manufacturers to procure parts, materials and services needed in the production process, but can do so easily and conveniently directly from you as a manufacturer and provider of a marketplace.
In this way, you retain your customers in your ecosystem, thus ensuring your competitiveness, increasing the efficiency of your processes and your sales.
