Digitization in the manufacturing industry
Thanks to the modular structure of our platform, we can adapt to your requirements and your pace and approach digitization step by step. From the provision of information in our asset management, to the development of an onlineshop, to customer service and monitoring applications. The modules of our platform can be expanded successively as you need it.
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We would be happy to send you an information package by e-mail and give you an insight into how to turn your service into a business driver!
Digitization in the manufacturing industry
Your 4 Steps to becoming a digital champion
High customer demands, cyclical fluctuations in the core business, increasing competitive intensity: The manufacturing industry is facing major challenges.
To be successful in the long term, new ways are needed to increase sales, strengthen customer loyalty and automate processes. The most important screw to turn here is the after-sales service, which enables new business models and allows the company to achieve its own growth targets.
With Transaction-Network, we think of digitization from the perspective of your customers and want to offer them a unique customer experience via the customer portal. We support you holistically on your journey to becoming a digital champion in service.
However, a step-by-step digital transformation is required to help you meet the challenges you face today and to take your employees and customers along with you on this journey of change. Thanks to our modular platform design, we accompany you in four steps on the way to your service success.
STEP 1 BUILD PLATFORM
Establish foundations and transparency
Digital Platform | Asset Management
STEP 2 INTERLINKING PROCESSES | INCREASING SALES
Offer new services
Onlineshop | Customer Service
STEP 3 MAKING SERVICE A BUSINESS DRIVER
Combined hardware and software solutions
Monitoring
STEP 4 CREATE AN ECOSYSTEM
Software based solutions
Ecosystem
LEARN MORE!
We would be happy to send you an information package by e-mail and give you an insight into how to turn your service into a business driver!
We support you step by step
in your digitalization
STEP 1
ESTABLISH FOUNDATIONS AND TRANSPARENCY
Successful digital customer service requires holistic and transparent processes that focus on customer requirements. With its digital platform, Transaction-Network provides you with the necessary infrastructure to inspire customers.
In the first stage of expansion of the platform, our Asset Management module creates transparency across all machine data and documents. This includes the creation of the digital machine file, the digital spare parts catalog and the creation of the digital information twin. In this way, we create the basis for all other services in mechanical engineering.
STEP 2
INTERLINKING PROCESSES AND INCREASING SALES
Once the transparency of your machine data has been created, we can expand the platform with our onlineshop and customer service modules. This allows you to offer your customers additional functions and create additional digital revenue sources for your company.
The intelligent interlinking of all functions and processes on the digital platform is elementary and ensures holistic after-sales management and a unique customer experience.
STEP 3
MAKING SERVICE A BUSINESS DRIVER
With the first two expansion stages and our Asset Management, Onlineshop and Customer Service modules, you have already successfully mastered important steps in your digitization. However, in the future you will also need combined hardware and software solutions to strengthen your core business and offer your customers even greater added value.
Condition monitoring and predictive maintenance solutions play a decisive role here. Many machine builders have already ensured the connectivity of their machines and can collect live data from the productive condition of the machines. However, the collected data is usually not yet used to create new service offers and thus additional sources of revenue. We change that with the monitoring module of Transaction-Network.
STEP 4
CREATE AN ECOSYSTEM
To implement optimal customer service, one last step is missing: building an ecosystem where your customers feel comfortable and stay.
With Transaction-Network, you have further options open to you, such as providing a marketplace through which holistic services are offered. At the same time, the portfolio can be continuously expanded by adding third-party equipment to the platform. Furthermore, Transaction-Network provides you with the basis for software-based solutions, subscription models or smart documents.
Get to know our experts!
For 25 years, we have been supporting well-known machine and plant manufacturers in the digitalization of their after-sales service and in the development of customer portals. Come and talk to us!
Our advantages at a glance
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Easy and affordable digitization
with Transaction-Network
Many machine builders have recognized the necessity and benefits of digitization, and despite this, implementation is often difficult: processes are complex, data structures are not optimal, or there is a lack of financial and human resources. With Transaction-Network, we can support you. By providing it as a software-as-a-service solution, we make digitization fast, easy and affordable:
- Fast: The platform is ready to use and our enablement program allows us to implement the rollout within 8 weeks.
- Simple: Our architecture and data integration platform makes it easy to integrate into your existing system landscape and import data from existing systems.
- Affordable: We provide you with the platform for a fixed monthly rental amount, i.e. no capital commitment due to high initial investment costs.