WHY WE EXIST
Because unplanned downtime costs industry billions.
Because service can no longer operate in the dark.
Because there has to be a better solution.
The Problem
Service is broken today
The reality in manufacturing: machine downtime is no longer the exception. It has become the norm - with devastating consequences.
Reactive instead of proactive
Service only starts once the machine has already stopped. Teams scramble to respond, problems are identified too late, spare parts are missing. The result: days instead of hours of downtime.
Isolated systems
Producers, OEMs and suppliers work in silos. Emails, Excel spreadsheets and phone ping-pong replace structured processes. Transparency? Nowhere to be found.
Missing data
Machine data exists but is never used. Service operates blind, without early-warning systems, without forecasts. By the time the problem becomes visible, it is already too late.
The Impact
What unplanned downtime really costs
Productivity loss
Average loss from unplanned downtime in manufacturing industries
Manual coordination
Of service time is wasted on coordination and communication - not on actual solutions
Response time
From incident to resolution - in a world where every hour of production loss costs money
The Goal
0 Downtime
Through proactive service
Our Vision
Why Transaction-Network exists
We founded Transaction-Network because we believe
that service can and must work differently.
Service must be proactive
Downtime must be prevented before it occurs. Machine data exists - we just need to use it to detect problems early and respond automatically.
Collaboration instead of silos
Producers, OEMs and suppliers must work together on a single platform. Only a connected ecosystem creates real transparency and enables automated processes.
Automation as the standard
Manual coordination, emails and Excel sheets belong to the past. Digital transactions in real time must become the new standard - for everyone involved.
Measurable results
Technology must create value. Less downtime, higher delivery reliability, lower operating costs - these are the results that matter.
The Solution
The industrial service infrastructure
Transaction-Network connects producers, machine builders and material suppliers on a single digital platform. We automate service processes and create transparency where blind spots exist today.
The result: Service in 120 seconds. From incident to service job. Automatic. Structured. Measurable.
We - Gerd Bart, Markus Jackle and Matthias Maier - spent years developing digital customer portals on SAP for leading machine builders: myBuhler, myMultivac, KHS Connect.
Time and again we heard the same thing:
We don't want another tool.
We need a real service platform that works.
So we built Transaction-Network.
What drives us, what we believe in, and where we are headed.
Attitude & VisionThe pioneers choose Transaction-Network
Leading industrial companies trust our service ecosystem
80,000+ Machines
(Assets). Connected worldwide.
Together with our partners, we connect over 80,000 machines worldwide and build a service ecosystem that prevents unplanned downtime before it occurs.