The Service Infrastructure
More Than Software
Transaction-Network is not an isolated software solution.
It's an industrial ecosystem that connects OEMs, manufacturers, and suppliers in real-time.
The Problem
Why Isolated Solutions Fail
Individual software tools only solve partial problems. Service only works when all stakeholders work in a connected way - otherwise silos, manual coordination, and lack of transparency remain.
Isolated Systems
Each stakeholder works in their own tool. Information must be passed on manually.
Manual Coordination
Emails, phone calls, Excel sheets - service coordination costs time and creates errors.
No Transparency
Nobody knows where a service case currently stands. Escalations happen too late.
The Solution
A Connected Ecosystem
Transaction-Network connects all stakeholders in the service process on a shared platform. Manufacturers, machine builders, and material suppliers work together in real-time - automated, transparent, cross-manufacturer.
The result: Service cases are coordinated in 120 seconds, downtimes are prevented before they occur, and all stakeholders always have the same information status.
Connected Stakeholders
OEMs, Manufacturers, Suppliers
Real-Time Coordination
120 seconds to service job
Shared Platform
One system for all
Cross-Manufacturer
Open standards
Understanding the Ecosystem
Not a Tool
Not an isolated software solution
Not a Portal
Not another IT system
The Ecosystem
The logical framework for everyone
A neutral, structuring framework in which manufacturers, OEMs (machine builders), and service partners work according to the same processes. Not each for themselves. But together.
The entire Transaction-Network in one logic
How to Read the Ecosystem
The OEM World
On the left side of the image we see several OEM blocks. This is intentional: there is not one single machine builder. In a production line, there are often multiple OEMs.
Transaction-Network is cross-OEM and manufacturer-neutral.
Each OEM contributes their service expertise - but not in their own silo, but on a shared structure in a shared data space.
Four Core Modules
Between OEM and machine we see four blue building blocks:
Asset Management
Central, complete machine file with all relevant master data, bill of materials (BOM), and CAD data in 2D/3D, configurations, documents, and service histories per asset. Each asset is clearly structured, traceable, and evaluable at any time.
Parts & Shop
Spare parts are uniquely assigned to the respective machine and directly orderable including price, availability, and status tracking. Order processes run in a structured way directly into the ERP system.
Service Management
Service cases are captured in a structured way, prioritized, and managed through a clearly defined process. Every job is transparently documented, measurable, and traceable across company boundaries. Maintenance calendar, ticket system, maintenance templates, and more.
Performance / IIoT
Machine data is continuously captured, evaluated, and linked with service processes. Deviations are detected early and trigger targeted measures before a downtime occurs.
The Production Line
The machines must run.
In the center of the image are the machines and the production line. This is the focal point. Everything in the ecosystem serves one single goal: The machines must run.
Not:
- • Just visualizing data
- • Digitizing processes without results
- • Managing tickets instead of solving problems
But:
- • Actively preventing downtime
- • Triggering actions automatically
- • Running production stably
The Manufacturer World
On the right side of the image is the manufacturer. For them, tools don't matter. Results do:
Delivery reliability
Stable operations
Planning certainty
The functions on the right side are results from structure:
- Data analysis & visualization
- Knowledge retention
- Throughput optimization
- Predictive control
- Simulation & scenario analysis
dataX
At the bottom of the image we see dataX.
dataX powered by Transaction-Network is the integration and data hub of the entire service ecosystem.
dataX connects ERP, CRM, PLM, CAD, and other systems in a structured way and ensures that information does not remain isolated, but is available in the right context. Master data, bills of materials, orders, service status, and machine data are synchronized, clearly assigned, and made usable for operational processes.
dataX does not replace existing systems, but connects them and creates a shared, reliable data foundation for end-to-end service processes.
How the Ecosystem Works - Step by Step
A disruption occurs at the machine.
The service case is captured in a structured way.
All stakeholders work in the same process.
OEM, service partner, and operator see the same thing.
Decisions are made faster.
Downtimes are shorter.
That is Transaction-Network.
The Real Game Changer
From Disruption to Solution in Under 120 Seconds
Not architecture.
Not modules.
But the moment in daily operations.
A machine signals "replacement required."
Before:
Email. Phone. Follow-ups. Coordination. Media breaks.
Duration: Hours.
Now:
The signal immediately becomes a structured service job.
Duration: Under 120 seconds.
Transaction-Network identifies the spare part, accessories, and responsibilities, notifies all stakeholders, and synchronizes the status in real-time.
OEM. Operator. Supplier.
One shared process.
Immediate service instead of coordination
What used to take half a workday now happens live, transparently, and automatically.
No downtime.
No chaos.
No coordination overhead.
The ecosystem is the foundation.
The service job is the difference.
Service reinvented.
At EMO at the booth of UNITED MACHINING SOLUTIONS, we demonstrated how industrial service can be restructured.
This video does not show software - it shows a new logic for collaboration in mechanical engineering. Transaction-Network connects OEMs, manufacturers, and service partners in a shared process and turns fragmented workflows into a controllable, cross-manufacturer ecosystem.
What becomes visible here is more than digitalization. It is the foundation for running machines and scalable service.
Benefits
What the Ecosystem Delivers
Automated Service Coordination
Service cases are automatically distributed to all stakeholders - internally and externally. No emails, no phone calls, no delays.
Real-Time Transparency
Every stakeholder sees the current status of a service case. Escalations are detected before they become problems.
Cross-Manufacturer Networking
Regardless of which machine manufacturer - the ecosystem connects everyone via open standards (OPC UA, REST APIs).
Scalable Service Processes
Even with limited staff: The ecosystem automates routine tasks and relieves your team.
Ready for the Service Ecosystem?
Experience live how Transaction-Network networks and automates your service processes.
Schedule a Demo Now