White Papers
In-depth research on industrial service challenges, costs, and solutions. Two papers are freely available. Three are gated behind a short email form — no sales call required to access them.
Free to Download
The True Cost of Reactive Service
18 pages
An industry analysis of what reactive maintenance actually costs — beyond the obvious downtime figure. Includes benchmark data across automotive, food & beverage, and mechanical engineering.
Download PDFService Digitization in Industrial SMEs
22 pages
A practical overview of where mid-market manufacturers are in their service digitization journey — and what separates the leaders from those still operating on spreadsheets and phone calls.
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Building the Internal Business Case for Service Platforms
31 pages
A structured framework for service and operations leaders who need to get CFO and COO sign-off on a platform investment. Includes ROI model templates and objection handling.
Predictive Maintenance: From Pilot to Production
26 pages
How to move beyond a proof-of-concept and scale predictive maintenance across your full asset fleet. Covers data requirements, organizational readiness, and vendor evaluation criteria.
The OEM Service Revenue Playbook
34 pages
How machine builders can systematically grow service revenue — from reactive break-fix to outcome-based contracts — using connected asset data and a shared service platform.
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