Service in mechanical engineering only works when all parties pull together. OEMs, operators, service partners - everyone has different perspectives, but one common goal: machines must run. Service must work. The first Transaction-Network Customer Summit 2026 creates the space for this.
The first Transaction-Network Customer Summit 2026 - A strategic exchange between OEMs and operators
Why a Customer Summit?
Service does not scale through more personnel. It scales through better structures.
This is exactly what the Customer Summit is about: How do we organize service so that it keeps pace with growing complexity? How do we create transparency between OEM and operator? How do we build an ecosystem that brings added value to all parties?
The Summit is not a marketing event. It is a strategic exchange.
OEMs show how they organize service. Operators report what works in practice. Together we discuss where the platform can support - and where gaps still exist.
Exchange Between OEM and Operator
In daily business, OEMs and operators often talk past each other.
The OEM thinks in products, maintenance intervals, and technical specifications. The operator thinks in availability, costs, and production targets.
Both perspectives are right. But they must come together.
The Customer Summit creates exactly this space:
Direct conversations - Without filter, without sales layer, without misunderstandings
Practical reports - What works? What doesn't? Where are friction losses?
Joint solution development - Not theoretical, but concrete
Service only works when OEMs and operators speak the same language. The Summit creates the space for this.
Scalability in Service: The Central Challenge
Those who want to scale service need structure.
More machines mean more service cases. More service cases mean more complexity. Those who only add staff here will fail.
The solution lies in structured processes:
These are exactly the topics we discuss at the Summit. Not abstractly, but based on concrete examples from practice.
- Automated pre-qualification - AI-powered analysis of incoming service requests
- Transparent status tracking - Everyone knows where a service case stands
- Knowledge management - Solutions are documented and reusable
- Data-based decisions - Not gut feeling, but facts
The Platform as a Common Denominator
Transaction-Network is more than a tool. It is the shared infrastructure.
OEMs and operators work on the same platform. Service partners are integrated. Data flows in a structured way. Processes are traceable.
This creates transparency:
For OEMs: Clear view of service cases, escalations, and customer satisfaction
For operators: Traceable status updates, faster response times, less downtime
For service partners: Structured orders, clear responsibilities, efficient handling
The platform is not an end in itself. It is the foundation for scalable, efficient service.
Building an Active Ecosystem
An ecosystem does not arise through technology. It arises through collaboration.
The Customer Summit is the first step toward building an active community:
Regular exchange - Not once, but continuously
Best practice sharing - What works for one OEM can help others
Joint further development - The platform develops with the requirements of users
Using network effects - The more parties involved, the greater the added value for all
The goal is not a platform with customers. The goal is an ecosystem with partners.
What Awaits Participants?
The Summit is not a lecture. It is a dialogue.
The goal is clear: Participants leave with concrete insights and new contacts.
- Keynotes from OEMs and operators - Practical reports, challenges, solution approaches
- Workshops on concrete topics - Scalability, automation, data integration
- Networking sessions - Direct exchange between all parties
- Live demos of the platform - New features, planned developments, feedback rounds
- Strategic roadmap discussion - Where is the journey heading? What does the ecosystem need?
Strategic Importance for the Ecosystem
The Customer Summit is more than an event. It is a signal.
Transaction-Network is not just a platform. It is an ecosystem that is actively shaped. By all parties. Together.
This means:
Transparency - Open exchange about challenges and solutions
Partnership - Not provider and customer, but joint further development
Long-term thinking - Not short-term fixes, but sustainable structures
Those who want to think about service strategically must shape it together. The Customer Summit is the right framework for this.
Outlook: From Event to Community
The first Summit is the beginning. Not the goal.
Our goal is an active community that exchanges regularly, learns from each other, and jointly develops the ecosystem.
The next steps:
Service in mechanical engineering is becoming more complex. But it is also becoming better organized. Together.
- Regular Customer Summits - At least annually, with growing participation
- Thematic workshops - Deepening specific topics between Summits
- Digital community platform - Continuous exchange also outside events
- Best practice documentation - Successful approaches are shared in a structured way
